Supporter Promise

As a supporter of The Hygiene Bank you can expect us to:

  • Safeguard your personal details.
  • Treat you with respect, honesty and openness.
  • Take into account the needs of individuals who may be in vulnerable circumstances or require additional care and support to make an informed decision.
  • Never put you under pressure to make or continue a gift.
  • Use your gifts for the purpose for which they are given, and spend donations so they have the most impact.
  • Respect your wishes and preferences.
  • Listen to you about how you want to be contacted and honour your choices.
  • Be receptive to feedback, and use this to improve our processes and procedures.
  • Take appropriate action if you are unhappy with our services, and accept the authority of the Fundraising Regulator if we cannot resolve your complaint.
  • Never share, sell or rent your personal data to third parties for marketing purposes
  • Go above and beyond our legal requirements.
  • Provide direct contact to our Head Office Team. Available onĀ 07593 054190 or emailĀ

Version: August 2019