Safeguarding Policy


The purpose and scope of this policy is to protect children and young people who volunteer with The Hygiene Bank and to provide parents, staff and volunteers with the overarching principles that guide our approach to child protection. This policy applies to anyone working on behalf of The Hygiene Bank, the board of trustees, paid staff and volunteers.

Legal framework
This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England.

We believe that:

  • children and young people should never experience abuse of any kind
  • we have a responsibility to promote the welfare of all children and youngpeople, to keep them safe and to practise in a way that protects them. We recognise that:
  • the welfare of the child is paramount
  • all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have a right to equal protection from all types of harm or abuse
  • some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

  • valuing, listening to and respecting them
  • appointing a Designated Safeguarding Officer (DSO) for children and young people, a deputy and a lead trustee/board member for safeguarding
  • adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers
  • providing effective management for staff and volunteers through supervision, support, training and quality assurance measures
  • recruiting staff and volunteers safely, ensuring all necessary checks are made
  • recording and storing information professionally and securely
  • using our safeguarding procedures to share concerns and relevant
    information with agencies who need to know, and involving children, young people, parents, families and carers appropriately
  • using our procedures to manage any allegations against staff and volunteers appropriately
  • ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance.

Contact details

Designated Safeguarding Officer 
Name: Amy Thompson
Phone/email: NSPCC Helpline 0808 800 5000



The Hygiene Bank operates via a network of volunteers to collect donated products to those experiencing hygiene poverty, via a third part distributor. The Hygiene Bank volunteers will not come into contact with receivers of good. It is not anticipated that those involved as volunteers will have specific care and support needs, however we acknowledge that on occasions adults may experience abuse or harm and are committed to ensuring that if this is bought to the attention of trustees or volunteers that everyone understands what is The Hygiene Bank will not tolerate the abuse of adults in any of its forms and is committed to safeguarding adults with care and support needs from harm.

This policy outlines the steps The Hygiene Bank will make to safeguard an adult with care and support needs if they are deemed to be at risk or at risk. This policy sets out the roles and responsibilities of The Hygiene Bank in working together with other professionals and agencies in promoting the adult’s welfare and safeguarding them from abuse and neglect.

This policy is intended to support staff and volunteers working within The Hygiene Bank to understand their role and responsibilities in safeguarding adults. All staff and volunteers are expected to follow this policy.

The key objectives of this policy are for all employees and volunteers of The Hygiene Bank to:

  • have an overview of adult safeguarding
  • be clear about their responsibility to safeguard adults
  • ensure the necessary actions are taken where an adult with care and support needs is deemed to be at risk

This policy is based on:

  • –  The Care Act 2014 and the Care and Support statutory guidance
  • –  Kent Safeguarding Adults policy and procedure
  • Under the Human Rights Act 1998, everyone has the right to live free from abuse and neglect.
  • Copies of this policy should be available within The Hygiene Bank and The Hygiene Bank will not tolerate the abuse of adults in the organisation and staff and volunteers should be made aware of how this policy can be accessed.

What is Safeguarding adults?

‘Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adult’s wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action. This must recognise that adults sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances.’ Care and Support Statutory Guidance, Department of Health, updated February 2017

All adults should be able to live free from fear and harm. But some may find it hard to get the help and support they need to stop abuse.

An adult may be unable to protect themselves from harm or exploitation due to many reasons, including their mental or physical incapacity, sensory loss or physical or learning disabilities. This could be an adult who is usually able to protect themselves from harm but maybe unable to do so because of an accident, disability, frailty, addiction or illness.

The Hygiene Bank adheres to following the six key principles that underpin safeguarding work (See Care Act guidance)

– Empowerment

– Prevention
– Proportionality

– Protection

– Partnership

– Accountability

The Hygiene Bank will not tolerate the abuse of adults in staff and volunteers should ensure that their work reflects the principles above and ensure the adult with care and support needs is involved in their decisions and informed consent is obtained. The Hygiene Bank should ensure that the safeguarding action agreed is the least intrusive response to the risk. The Hygiene Bank should be transparent and accountable in delivering safeguarding actions.

What is Making Safeguarding Personal (MSP)?

MSP means a case should be person-led and outcome-focused. The individual should be involved in identifying how best to respond to their safeguarding situation by giving them more choice and control as well as improving quality of life, wellbeing and safety.

The Hygiene Bank will not tolerate the abuse of adults. The Hygiene Bank will ensure that adults are involved in their safeguarding arrangements and each individual is dealt with on a case by case basis. As adults may have different preferences, histories and life styles, the same process may not work for all.

Who do adult safeguarding duties apply to?

The Care Act 2014 sets out that adult safeguarding duties apply to any adult who:

  • has care and support needs, and
  • is experiencing, or is at risk of, abuse and neglect, and
  • is unable to protect themselves from either the risk of, or the experience of abuse or neglect, because of those needs

Who do I go to if I am concerned?

The named responsible person for safeguarding duties for The Hygiene Bank is Amy Thompson (

All staff and volunteers should contact Amy Thompson for any concerns/queries they have in regards to safeguarding adults. A log of the concern must be kept.

Amy Thompson will be responsible to make decisions about notifying adult social services if required and consider alternative actions, where necessary.

Amy Thompson will also ensure that the safeguarding adults policies and procedures are in place and up to date. They will ensure a safe environment is promoted for staff and volunteers. (if relevant to your organisation). 

What should I do if I am concerned?

Staff and volunteers at The Hygiene Bank who have any adult safeguarding concerns should:

  1. Respond
    • –  Take emergency action if someone is at immediate risk of harm/in need of urgent medical attention. Dial 999 for emergency services
    • –  Get brief details about what has happened and what the adult would like done about it, but do not probe or conduct a mini-investigation
    • –  Seek consent from the adult to take action and to report the concern. Consider whether the adult may lack capacity to make decisions about their own and other people’s safety and wellbeing. If you decide to act against their wishes or without their consent, you must record your decision and the reasons for this.
  2. Report

             – Any concerns should be reported to Amy Thompson

  1. Record
    • –  A detailed log will be kept by The Hygiene Bank of any safeguarding concerns. The log will be kept by the designated safeguarding lead and considered as part of the Trustee meetings.
    • –  As far as possible, records should be written contemporaneously, dated and signed.
    • –  Records will be kept secure and confidential via on-line password access only.
  2. Refer

In making a decision whether to refer or not, the designated safeguarding lead should take into account:

  1. (1)  the adult’s wishes and preferred outcome
  2. (2)  whether the adult has mental capacity to make an informed decision about their own and others’ safety
  3. (3)  the safety or wellbeing of children or other adults with care and support needs
  4. (4)  whether there is a person in a position of trust involved
  5. (5)  whether a crime has been committed

This should inform the decision whether to notify the concern to the following people:

o the police if a crime has been committed and/or

o Kent Adult Services for possible safeguarding enquiry

o relevant regulatory bodies such as Care Quality Commission, Ofsted, Charities commission

o family/relatives as appropriate (seek advice from adult social services)

The designated safeguarding lead should keep a record of the reasons for referring the

concern or reasons for not referring.

Incidents of abuse may be one-off or multiple and may affect one person or more. Staff and volunteers should look beyond single incidents to identify patterns of harm. Accurate recording of information will also assist in recognising any patterns.

What are your roles and responsibilities?

All staff, trustees and volunteers at The Hygiene Bank are expected to report any concerns to the named person for safeguarding. If the allegation is against one of The Hygiene Bank’s volunteers or trustees, seek advice from The Hygiene Banks safeguarding lead Amy Thompson. If the allegation is against the safeguarding lead, seek advice from Kent Adult Services.

The designated safeguarding adults lead should be responsible for providing acknowledgement of the referral and brief feedback to the person raising the original concern. Feedback should be given in a way that will not make the situation worse or breach the Data Protection Act. If the police are involved, they should be consulted prior to giving feedback to the referrer to ensure any criminal investigation is not affected.

The local authority will decide on who will lead on a safeguarding enquiry should it progress to that stage. The named organisation should not conduct its own safeguarding enquiry unless instructed to do so by the local authority.

Staff and volunteers should ensure that the adult with care and support needs is involved at all stages of their safeguarding enquiry ensuring a person-centred approach is adopted.

Complaints procedure

If a staff member or volunteer or any other member of the organisation is unhappy with The Hygiene Bank’s decision about the safeguarding concern, they should refer this to the Board of Trustees.

Why is it important to take action?

It is may be difficult for adults with care and support needs to protect themselves and to report abuse. They rely on you to help them.

Confidentiality and information sharing

The Hygiene Bank expects all staff, volunteers, trustees to maintain confidentiality at all times. In line with GDPR, The Hygiene Bank does not share information if not required.

It should however be noted that information should be shared with authorities if an adult is deemed to be at risk of immediate harm. Sharing the right information, at the right time, with the right people can make all the difference to preventing harm. For further guidance on information sharing and safeguarding see:

Training, awareness raising and supervision?

The Hygiene Bank ensures that all staff and volunteers receive a copy of this policy.
Basic awareness training on safeguarding adults is provided to the Trustees. All staff and volunteers should be clear about the core values of The Hygiene Bank and commitment to safeguarding adults.

It is also useful to discuss training with staff who have attended training sessions to ensure they are embedding this in practice.


Radicalisation and extremism of adults with care and support needs is a form of emotional/psychological exploitation. Radicalisation can take place through direct personal contact, or indirectly through social media.

If staff are concerned that an adult with care and support needs is at risk of being radicalised and drawn into terrorism, they should treat it in the same way as any other safeguarding concern.

For more information about Prevent see:

Useful links

Care act-




Appendix 1

What are the types of safeguarding adults abuse?

The Care and Support statutory guidance sets out the 10 main types of abuse:

  • Physical abuse
  • Neglect
  • Sexual abuse
  • Psychological
  • Financial abuse
  • Discriminatory
  • Organisational
  • Domestic violence
  • Modern Slavery
  • Self-neglect

However, you should keep an open mind about what constitutes abuse or neglect as it can take many forms and the circumstances of the individual case should always be considered.

For more information, read section 14.17 of the Care and Support Statutory Guidance.

What are the possible signs of abuse?

Abuse and neglect can be difficult to spot. You should be alert to the following possible signs of abuse and neglect:

  • Depression, self-harm or suicide attempts
  • Difficulty making friends
  • Fear or anxiety
  • The person looks dirty or is not dressed properly,
  • The person never seems to have money,
  • The person has an injury that is difficult to explain (such as bruises, finger marks, ‘non-accidental’ injury, neck, shoulders, chest and arms),
  • The person has signs of a pressure ulcer,
  • The person is experiencing insomnia
  • The person seems frightened, or frightened of physical contact.
  • Inappropriate sexual awareness or sexually explicit behaviour
  • The person is withdrawn, changes in behaviourYou should ask the person if you are unsure about their well-being as there may be other explanations to the above presentation.

Who abuses and neglects adults?

Abuse can happen anywhere, even in somebody’s own home. Most often abuse takes place by others who are in a position of trust and power. It can take place whether an adult lives alone or with others. Anyone can carry out abuse or neglect, including:

  • partners;
  • other family members;
  • neighbours;
  • friends;
  • acquaintances;
  • local residents;
  • people who deliberately exploit adults they perceive as vulnerable to abuse;
  • paid staff or professionals; and
  • volunteers and strangers

Version: August 2019