1How do I find out about volunteering opportunities at my local Hygiene Bank?
You can either contact them directly using the details on the locations page (Project coordinator emails are listed) or you can register your interest by emailing email@example.com
2My local area doesn't have a Hygiene Bank project, how can I help?
If you'd like to set up a local project, please email firstname.lastname@example.org for more details. You will be supported in everything you do so this needn't be daunting.
3I’ve contacted my local Hygiene Bank and haven’t received a reply.
At certain times of year our banks can be extremely busy with influxes of donations. We rely entirely on volunteers with no members of staff. If you haven’t heard back within a couple of weeks then please forward your email to email@example.com and our central volunteering team will connect you with our local Project Coordinator.
4What support will I get as a volunteer?
Every volunteer will have a line manager. This is usually their Project Coordinator. This person will help induct you into your role, answer any queries you may have while volunteering and support you if any problems occur. Volunteers will receive training that is relevant to their role. This will be locally delivered or delivered on-line.
5Do you reimburse expenses?
If you are volunteering for us we will reimburse expenses in line with our Volunteer Expenses Policy detailed in our Handbook. Please check with us directly before commencing your role.
6Will volunteering affect my benefits?
If you are in receipt of benefits, including means-tested benefits, you are fully entitled to volunteer for as many hours as you wish, as long as you continue to keep to the rules or conditions for getting that benefit.
For example, if you are in receipt of Jobseekers’ Allowance, you are fully entitled to volunteer as long as you meet the conditions of your claim (e.g. remain available for and actively seeking a full time paid job etc.) Or if you are receiving Carers’ Allowance, you need to continue to provide at least 35 hours a week of care to the person who is receiving the disability benefit. For Jobseekers’ Allowance, Carers’ Allowance and Income Support, you should inform the Jobcentre Plus office that you are volunteering.
7Are there any age restrictions?
For the majority of roles, volunteers must by over 18 years old. There may be opportunities for volunteers under 18, for example such as sorting and packing. We have had Duke of Edinburgh award volunteers and Girl Guides. Volunteers that are under 18 must receive permission from their parents before starting their role.
8Can I volunteer if I have a criminal record?
A criminal record will not necessarily prevent you from volunteering, but we may need to make an assessment of any risks both to you the volunteer and to others. The nature of the offence, how long ago it was committed and its relevance to the volunteer role will be considered. Anyone with a caution or conviction for a sexual offence will not be able to volunteer.
9What if I have a physical or learning disability?
We are committed to embracing diversity and promoting equality and inclusion. As a volunteer, you can expect to be treated fairly regardless of gender, sexual orientation, age, parental or marital status, disability, religion, colour, race, ethnic or national origins or socio-economic background. Please let us know if there are any health conditions or additional needs we may need to know about that could impact your volunteering in order for us to best support you to carry out your role.
10How is my privacy handled as a volunteer?